The United Kingdom's Distance Selling Regulations give you have the right to cancel your order for any item purchased from Rockola UK online, for a full refund. This does not apply to items that cannot be returned for hygiene reasons. Lingerie, underwear and swimwear can only be returned if packaging is unopened and any seals remain intact. You must inform Rockola UK via email or in writing within 7 days clearly stating your order number. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. If however your order has already shipped, you will need to return the order to us.
If you are not completely satisfied with your purchase, please return the item(s) to us in their original condition complete with labels* within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 14 working days for the refund to appear on your credit card or bank statement. Rockola UK is not liable for the cost of returning the item(s).
Please contact us prior to returning an item. You can purchase the new item at any time as a seperate transaction. Please note that the item(s) is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Rockola UK is not liable for the cost of returning the item(s).
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either refund, replace or repair your item.
If you suspect that the item you received is not what you have ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not affect your statutory rights.